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CounterPoint PCI Compliance


When your customer pays you with a credit card-in-store, online, or by phone-you collect cardholder information. You need to protect that information. Visa enforces strict guidelines for the Cardholder Information Security Program (PCI) for any system that accepts credit cards. PCI ensures that cardholder information is secure and protected against theft.

As a merchant who accepts credit cards, you are responsible for adequately securing your customers' cardholder information wherever it resides-on your computers, in a drawer, or in a filing cabinet. If you fail to do so, Visa and your bank-under the terms of your Merchant Processing Agreement-can hold you accountable for fines, and for any losses they suffer from the fraudulent use of cardholder data obtained from your business.

If your system is not PCI-compliant, your business is at extreme financial risk. Get, and keep, your CounterPoint system PCI-compliant with the CounterPoint Subscription Service.

PCI-Compliant Software and Services

In today's world of heightened security concerns, Radiant is committed to providing you with solutions that protect your customers' information. All of our latest software versions go through an extensive audit process to ensure that they are validated with the PCI Data Security Standards.

CounterPoint V7 and CounterPoint SQL are approved by Visa as PCI-Validated Payment Applications. CPGateway and CPOnline comply with the Payment Card Industry's (PCI) Data Security Standards and are approved by Visa as PCI-Compliant Service Providers. As PCI-Validated Payment Applications, CounterPoint V7 and CounterPoint SQL adhere to all Cardholder Information Security Program (PCI) and Payment Application Best Practices (PABP) guidelines. In addition, both versions of CounterPoint include numerous features that enable merchants to implement a fully PCI-compliant system.

CounterPoint's PCI-compliant security features include:

  • Password security settings support PCI-compliant password policies.
  • All passwords and credit card numbers are encrypted.
  • Full credit card numbers are not displayed or printed; all card numbers are masked to display only the first 6 and the last 4 digits.
  • Magnetic stripe track data is not retained in the CounterPoint database.
  • CVV2/CVC2/CID data (i.e., verification numbers printed on each card) is not retained.
  • Retention of full credit card numbers in history is optional; full card numbers retained in history are encrypted.

Keeping Your Software Compliant

PCI requirements will continue to change. To meet Visa's current and future PCI requirements, you must keep your CounterPoint software up to date. CounterPoint Subscription Service (CSS) will keep your CounterPoint system compliant with Visa's ever-changing requirements. With CSS, you automatically receive new CounterPoint features and enhancements as they are added to the software.

If your CSS is expired, you can renew online today.

Learn More

A wealth of information is available on Visa's website at www.visa.com/cisp. Some of the links of potential interest include:

  • Cardholder Information Security Program
  • Industry Letter to Merchants
  • PCI Data Security Standards
  • Compliance validation details and deadlines for merchants
If you have additional questions about PCI, contact your CounterPoint Business Partner or give us a call at (800) 852-5852. We'll be happy to assist you.