 April ViewPoint
In this month's issue of ViewPoint you will find information on our next Radiant Resource Series, Data Security update, a business tip from Bob Negen, Ask Andee, and more! Please send any suggestions to retailviewpoint@radiantsystems.com.
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| Data Security Update |
Radiant is committing significant resources and efforts to helping our customers secure consumer data.
PCI-DSS Compliance. This is a topic that seems to be in the news everywhere these days. Whether it is a story about a merchant getting breached by criminals and losing their business or the multiple letters you're receiving from your processor, service providers, or other vendors trying to sell you something, you can't get away from it. But what does it mean to you?
The Payment Card Industry Data Security Standard, commonly known as the PCI DSS, was created with the sole purpose of securing and protecting cardholder data. Card brands have mandated that acquiring banks are responsible for ensuring that all of their merchants that store, process or transmit payment cardholder data comply with the PCI-DSS requirements. Demonstrating PCI compliance goes well beyond simply having a PA-DSS validated payment processing application. Retail merchants are directly responsible for ensuring that they meet ALL requirements of the PCI DSS standard and reporting their compliance status.
As many of you heard at CONNECT in February, Radiant is committing significant resources and efforts to helping our customers secure consumer data. We want to help you understand your responsibility related to data security and your liability per the PCI-DSS and card brand mandates. We will be helping to promote your awareness of data security by providing ongoing communication in the following areas on which you can focus to enhance the security of your business:
- Implementing secure remote access practices
- Implementing adequate password controls
- Regularly performing procedures to securely remove any sensitive data no longer needed and securely delete any unallocated space
- Installing a hardware firewall
- Installing anti-malware programs
- Ensuring you are using a compliant version of CounterPoint and it is configured securely per implementation guide
- Ensuring your operating system is up to date with security patches
- Proving compliance at specific points in time (SAQ/network scans)
- Implementing operational security processes
- Consistently monitoring your security infrastructure and procedures
It is ultimately your responsibility to ensure that your site is PCI-DSS compliant. More
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| Radiant's Resource Series Continues |
Target Market Real Estate - Merging Real Estate and Marketing together to attract more customers.
Please join leading retail consultant Dan Wirtz as he covers choosing the right real estate markets (dense areas of potential customers) based on Prizm Segmentation, then choosing the right real estate based on real estate characteristics, followed by using the Prizm Segmentation to market directly to your target audience around your selected real estate
This session is FREE to all our CounterPoint users.
Date: Wednesday, April 28
Time: 3:00 - 4:00 EST
Register: Click here
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| CONNECT 1-Day Regional Conferences |
Save-the-Date: June 17 in Boston, MA
CounterPoint is bringing the top CounterPoint experts, sessions dedicated to getting the most out of your CounterPoint system, a first-hand look at new applications, and opportunities for peer-to-peer learning to our CounterPoint users across the county.
These are high-value, low-cost, one-day events, designed to help you use CounterPoint SQL to its fullest potential. Our experts will be covering topics such as Simple Customizations, Embedded Customer Loyalty, 25 Things You Didn't Know About CounterPoint SQL and more!
We are starting in Boston on June 17. Registration is coming soon.
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Thursday: June 17, 2010*
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CounterPoint SQL Track #1
Diana Tepe
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CounterPoint SQL Track #2
Andee Williamson
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8:00-8:30 AM
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Registration
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8:30-9:30 AM
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Simple Customizations
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Price Rules
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9:35-10:35 AM
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Advanced Price Rules
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25 Things About CounterPoint SQL
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10:40-11:50
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Effectively Managing Inventory
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Embedded Customer Loyalty
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12:00-1:00 PM
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Lunch
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Quincy
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1:05-1:45 PM
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Mobile Alerting, Email Marketing-Radiant Roadmap
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2:00-3:00 PM
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Intro to the Data Dictionary
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End of Day Process
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3:00-4:15 PM
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Ask the Experts
Networking between attendees and Radiant team members
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*Agenda is subject to change
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| ASK ANDEE |
CounterPoint SQL
Dear Andee -
I manage a museum gift shop where we run CounterPoint. I send my boss a specific report at the end of every week, and I have to say, it's really a pain to retype all the criteria every week. I'm hoping you might have a suggestion to help.
Signed,
Tired of Typing
Dear Tired -
Never fear! Saving Parameters is here! After typing in the parameters the next time you run the report, choose the Options box at the bottom of the screen and give the report a name you'll remember. Next time you want to run that report, simply open the report, choose the Options box and load parameters, and select that report name. All the parameters will be filled out and you'll be ready to run the report!
Thanks-
Andee
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CounterPoint SQL
Dear Andee -
I've been using CounterPoint in my cigar/smoke shop for a few years. I would like to see a lot of item data on one report, but it seems I have to run multiple reports to see everything. Specifically, I want to see a just my Dominican cigars (it's a category), and on one report see item detail including item number and description, min and max, quantity on purchase order(s), last received date, last sold date, and the vendors item number. Am I asking for too much?
Signed,
Sending Smoke Signals
Dear Smoke -
Go to Inventory/View/Item Details. You can right-click in the column row and choose column designer and add all the fields you requested (and more!). In the top part of the screen, you can filter on category. Click the button on the right middle area called "view details" and watch the data populate! This is no smoke screen!
Thanks-
Andee
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CounterPoint V7
Dear Andee -
I run a chain of dollar stores, and we've used CounterPoint V7 since 1998. I've been having a problem with my employees being unreliable and I'd like to be able to lock them out of clocking in, or even logging in to ticket entry, but I don't want to delete their user file because I still want to include them on historical reports. In fact, in many cases I end up keeping them as employees (on probation). Any thoughts on how to handle this?
Signed,
Battered Boss
Dear Battered -
In Setup/System/Users, bring up the employee you want to lock out then press F7 and change their status to inactive. Inactive users cannot log in to CounterPoint, perform Point of Sale or Timecard functions, or be designated as the sales rep for a ticket. However, inactive users and sales reps remain on file and can be included on all reports. Furthermore, you can press F7 again to make them active employees again if you decide to keep them or re-hire them.
Thanks-
Andee
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| Business Tip from Bob Negen |
Get Fit and Trim
Consumer confidence is slowly picking up, but months of meager spending by your customers may have left your inventory levels a bit... bloated.
Here are 5 things you can do today to take corrective action and get your stock levels fit and trim.
Cancel Orders
Nobody's favorite, but if you've got merchandise on order that you don't need or can't afford, you should cancel those orders.
Trim Orders
Sometimes it's enough just to trim orders by completely deleting a few items on the PO or by decreasing quantities on all items across the board. Need 20% less merchandise? Trim your orders by 20%.
Adjust Ship Dates
If you've got merchandise on order that you don't need right now, but could use in a couple of months, push back your ship dates. This technique works well for basic best-sellers, but not well on seasonal stuff or fashion merchandise that you either take when the vendor ships - or you don't get it.
Take Markdowns
Markdown the stuff that's clogging up your inventory and turn it into cash! There are lots of ways to make markdowns effective - read my Top Ten Markdown Tips.
Increase Sales
This is probably the best (and most often overlooked) way to lower your inventory levels. Increase your marketing efforts this month - watch your sales go up and your stock levels go down.
Individually, each one of these techniques can help you get your stock levels under control. But if you use, two, or three, or all five at the same time your results will be quick and nearly painless!
It's like trying to lose weight by exercising VS. exercising, and eating less, and eating lower calories foods. The techniques work better and faster in combination.
Also like managing your weight, staying thin in the first place is better than having to shed the pounds later.
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| CounterPoint Users in the News |
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| FREE Live Webinars |
Target Market Real Estate
April 28, 3:00-4:00
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CounterPoint SQL Overview
Apr. 27, 3:00-4:00
May 4, 3:00-4:00
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May 19, 3:00-4:00
May 25, 3:00-4:00
Jun. 4, 3:00-4:00
Jun. 8, 3:00-4:00
Jun. 15, 3:00-4:00
Jun. 22, 3:00-4:00
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*All Times Shown in Eastern
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Instructor-Led Training
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CounterPoint SQL
Configuring CounterPoint SQL
Course #306
May 18-21/Memphis
Configuring CounterPoint SQL- ONLINE
Course #306A
April 27-May 28/Online
Customizing CounterPoint SQL
Course #307
Jun. 7-9/ Atlanta
Advanced Customizing CounterPoint SQL
Course #308
Jun. 10-11/ Atlanta
Multi-Site for CounterPoint SQL
Course #309
Jun. 15-16/Memphis
Offline Ticket Entry V2
Course #310
Jun. 17/Memphis
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Become a Fan
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 Click here to become a fan of Radiant.
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| Tutorials |
Free Tutorials
Don't forget about the 10 free CounterPoint SQL Tutorials available on the website.
Webinar Recordings
Have you discovered the Elearning Recording library in the Training area of the website? Download recordings of past webinars.
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