Support

Your Radiant Retail Partner is dedicated to providing you with ongoing technical support. If you need supplemental assistance, Radiant offers software service packs, and other services to help you get the most from your CounterPoint system.

Product Downloads
Download the current version of CounterPoint
Software Updates
Enhance your system with the latest updates
Latest Features
Discover the latest CounterPoint features
Knowledge Base
Get answers to your technical questions
Feature Suggestion
Tell us about features you'd like to see

CPOnline Support
Learn about CPOnline technical support
CounterPoint Users Forum
Share questions, suggestions, and information with other users
CPOnline Service Status
Check the status of CPOnline
CPGateway
Get CPGateway information
PCI Compliance
Is Your Business At Risk?

CounterPoint Subscription Service - Keep Your System Current

Radiant is dedicated to providing the best point of sale (POS) software and services in the industry. We are constantly updating and enhancing the CounterPoint software to better serve our customers' retail technology needs. Add to your CounterPoint POS experience and take advantage of all we have to offer through the CounterPoint Subscription Service (CSS).

Members will receive access to the latest software enhancements and upgrades each time a new software version is released. Our program will allow you to take advantage of the cost savings and improvements built into new software product releases, as well as enhanced security measures ensuring you are on the latest versions validated with the Payment Card Industry (PCI) Data Security Standards.

CSS also includes a subscription to our monthly customer eNewsletter and access to the CounterPoint Learning Center, an online training service designed to provide you and your staff with the tools necessary to maximize the benefits of your Radiant solution. Renew your CSS today